Society For Human Resource Management (SHRM) Certified Professional Practice Exam

What is the primary function of an Employee Relations Department?

1. A. To manage payroll

2. B. To ensure compliance with labor laws

3. C. To promote a positive workplace culture

4. D. To handle recruitment processes

The correct answer is: C. To promote a positive workplace culture

The primary function of an Employee Relations Department is indeed centered around promoting a positive workplace culture. This includes fostering effective communication and collaboration between employees and management, addressing employee concerns and grievances, and developing programs that enhance employee engagement and morale. By focusing on building a harmonious work environment, the department aims to increase employee satisfaction, reduce turnover, and contribute to overall organizational success. While compliance with labor laws is an important aspect of employee relations, this responsibility often falls under separate compliance or legal departments. Managing payroll and handling recruitment processes are also critical functions within HR, but they do not directly align with the core objective of the Employee Relations Department, which is mainly to create and maintain a positive and productive workplace environment.